

Introduction
Set some learning goals

What is a challenging conversation?
Difficult conversations with other teachers

Preparing for the conversation
Creating a positive climate

Acknowledging feelings and confidentiality
Questioning techniques
Active listening
Stop, Reflect, Act
Stop, Reflect, Act in action
Creating solutions
How to control your emotions during a difficult conversation

Follow-up and documentation
Self care

Reflection
Taxonomy of learning
Suggestions for collaboration
Congratulations

Madelaine Imber is a leadership coach and instructional designer with experience across a diverse range of educational settings including schools, government departments, TAFEs, universities and the not-for-profit sector. She is passionate about good quality teacher professional learning.

Jarryd Bendall from Cool Australia is your course teacher. He comes from a long line of teachers, which is why he initially avoided this calling. After a myriad of roles in law, medicine, used car sales, and as the mascot for the Western Bulldogs AFL team, Jarryd eventually taught primary school for a number of years, before combining his love for writing and education at an Education Specialist role with Cool. This role sees him as a bridge between knowledgeable industry experts and classroom teachers, bringing excellence into the classroom and challenging the average curriculum with innovative and effective ideas.