How to Manage Challenging Conversations

Course summary

This course will help you have challenging conversations with colleagues, students, parents and families. 

You will learn:

• how to prepare for challenging conversations
• how to listen, think and act during a challenging conversation
• what to do afterwards, how to ensure both decisions stick and you can decompress after a challenging conversation.

Course time:

This course will take you 2 hours to complete. Enjoy it in one session or spread it out over a few weeks. You will have ongoing access via your personal dashboard.

Accreditation:

This course is mapped to the Professional Standards for Teachers. It is accredited for teacher professional development hours in the following states and territories:

Proficient Teacher – all states and territories except NSW and ACT:

• 6.3 Engage with colleagues and improve practice
• 7.3 Engage with Parents and Carers
• 7.4 Engage with professional teaching networks and broader communities

This course is not currently accredited in the ACT (TQI) or NSW (NESA). However, it can be counted towards teacher identified learning hours (ACT) or NESA PD elective hours (NSW).

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Course Content

Getting Started

01.

Introduction

02.

Set some learning goals

Challenging Conversations

03.

What is a challenging conversation?

04.

Difficult conversations with other teachers

What to Consider Before Enagaging in a Challenging Conversation

05.

Preparing for the conversation

06.

Creating a positive climate

Having Challenging Conversations

07.

Acknowledging feelings and confidentiality

08.

Questioning techniques

09.

Active listening

10.

Stop, Reflect, Act

11.

Stop, Reflect, Act in action

12.

Creating solutions

13.

How to control your emotions during a difficult conversation

After The Conversation

14.

Follow-up and documentation

15.

Self care

Reflection

16.

Reflection

17.

Taxonomy of learning

18.

Suggestions for collaboration

19.

Congratulations

Course instructors

Madelaine Imber is a leadership coach and instructional designer with experience across a diverse range of educational settings including schools, government departments, TAFEs, universities and the not-for-profit sector. She is passionate about good quality teacher professional learning.

Jarryd Bendall from Cool Australia is your course teacher. He comes from a long line of teachers, which is why he initially avoided this calling. After a myriad of roles in law, medicine, used car sales, and as the mascot for the Western Bulldogs AFL team, Jarryd eventually taught primary school for a number of years, before combining his love for writing and education at an Education Specialist role with Cool. This role sees him as a bridge between knowledgeable industry experts and classroom teachers, bringing excellence into the classroom and challenging the average curriculum with innovative and effective ideas.

Frequently Asked Questions